Service & Support Engine
Create a connected foundation for asset-related service, support and communication.
The Service & Support Engine connects cases, requests, assets, customers, partners, documentation and communication in one shared context. It helps teams work with the right asset information while keeping customers and partners informed.
With flexible data modeling per case type, organizations can capture the information that fits each support scenario. Built for integration with backend service systems, and supported by Purple Unity Foundation capabilities such as search, authorization, documents and journaling, it creates the trusted support context needed for better service delivery and lifecycle insight.
Case management
Adaptive Case Management with Customizable Data Structures
Our case management system is not only efficient but also highly adaptable, allowing the creation of flexible data structures tailored to each case type. This feature ensures that you can manage a variety of cases with the specific information and format each requires, streamlining processes and enhancing organizational efficiency.
Communication and Collaboration
Enhancing Communication and Collaboration through Shared Documents and Media
Our platform enhances team collaboration by allowing easy sharing of documents and media within cases, coupled with integrated chat for direct case-related communication. It's designed for seamless integration with various service and ERP systems, ensuring efficient information flow and a unified workspace for faster decision-making and problem-solving.
AI agents that work with real asset context
Purple Unity makes asset context available to AI agents through MCP. Agents can safely use connected asset data, documents, history, relationships and events to support teams in their daily work — from finding information to preparing handovers and suggesting next steps.
In practice: Damen Shipyards
Powering the customer-facing My Damen portal
Damen uses Purple Unity to bring complex asset information from different systems together and make it available through the customer-facing My Damen portal.
By connecting vessels, components, documentation, service and support context in one shared platform, customers, partners, suppliers and employees can access the right information based on their role and authorization.
Business benefits
Deliver better service with the right asset context
The Service & Support Engine helps organizations support customers, partners and internal teams with relevant asset information, documentation and service context. By connecting assets, users, documents, requests and support processes, teams can respond faster and deliver a more consistent service experience.
Purple Unity products help asset-driven organizations connect assets, data, people and processes across the full asset lifecycle.
Asset Data Manger
Company & Contacts Manager
Contract Manager
Asset Sharing Engine
Service & Support Engine
Auction Engine
The foundation behind every capability
Purple Unity is built on a shared foundation that connects assets, information, people and systems across the asset lifecycle. This foundation helps organizations structure asset information, collaborate in context, control access, integrate with existing systems and create digital experiences for every stakeholder involved.
Flexible information modeling
Structure asset information around your business, processes and relationships. Model assets, attributes, lifecycle stages, ownership, availability, documents and interactions in a way that fits your organization.
Document & media management
Keep documents, media and files connected to the right asset, process or collaboration context. Manage manuals, certificates, images, contracts, reports and other relevant information where it is actually used.
Search
Find asset information, documents, relationships, activities and historical context across Purple Unity. Help users quickly understand what exists, where it belongs and what has happened before.
Authorization
Give people access to the right information at the right moment. Control visibility and permissions based on roles, organizations, asset context, lifecycle stage or collaboration scenario
API & events
Connect Purple Unity with the systems that already support your business. Use APIs and events to exchange asset data, trigger workflows, synchronize information and keep digital processes aligned
AI enablement & MCP
Make asset information and business context available to AI agents in a controlled and reliable way. Enable AI-supported search, assistance, automation and decision support without losing governance over your data.
Custom front-ends
Create portals, apps and digital interfaces for customers, partners, employees or agents. Build experiences that match the needs of each user group while using the same shared asset context underneath.
Journaling and Analytics
Capture changes, events, actions and activity across the asset lifecycle. Turn this history into dashboards, reports and insights that improve visibility, collaboration and decision-making.Start with the workshop playbook
Use the playbook to prepare your exploration: map your asset lifecycle, stakeholders, systems, collaboration challenges and opportunities for applied AI.
